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Blackjack Promotions to sponsor The Frontier Awards 2019

Blackjack Promotions to sponsor The Frontier Awards 2019

One of the highest profile events in the travel retail calendar, The Frontier Awards, will this year be sponsored by  staffing, travel retail and experiential specialists, Blackjack Promotions. Run by the sector’s leading news magazine DFNI, The Frontier Awards celebrate the best of innovation and creativity…

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UK airports become more friendly to people with autism

UK airports become more friendly to people with autism

As the head of innovation & regulatory compliance at OmniServ, the UK’s biggest provider of assistance to disabled passengers, Samantha Saunders is well positioned to comment on why we all benefit from the adaptation of our surroundings and working practices to help people with autism. …

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Don’t Be A Creative Zombie: Put Humanity Before Automation

Don’t Be A Creative Zombie: Put Humanity Before Automation

There’s no doubt that technology plays a massive role in hitting delivery numbers and all those other cold spreadsheet targets. However, in the rush to achieve speed, reach and impressions, people are starting to muddle the impersonal algorithms and mathematics of automation with meaningful creative….

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Why we need to consider cross-training our staff

Why we need to consider cross-training our staff

Having employees shadow colleagues from other teams can help them understand the value of other parts of the business, says Samantha Saunders Airports are like small towns, but small towns with one main purpose: to welcome passengers and their baggage and get them attended to…

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The rise of airports & train terminals as shopping destinations

The rise of airports & train terminals as shopping destinations

The travel retail sector is at an all-time high as it attracts and engages passengers with a unique and convenient shopping experience – no matter what currency customers use, or what language they speak. Do these advantages help it beat the UK’s challenging high street…

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Omniserv renews ticket to ride with John Lennon Airport in Liverpool

Omniserv renews ticket to ride with John Lennon Airport in Liverpool

OmniServ has secured a new multi-year contract for the provision of services for passengers with reduced mobility (PRM) at Liverpool John Lennon Airport (LJLA), following a re-tender bid. The contract will see OmniServ build on the existing partnership and continue to work closely with LJLA…

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OmniServ and SigncodeUK partner on airport assistance for deaf airport passengers

OmniServ and SigncodeUK partner on airport assistance for deaf airport passengers

Airports technology specialist OmniServe has partnered with SigncodeUK to develop assistance for deaf and hard-of-hearing passengers. SigncodeUK is an online provider of video translation services for the deaf, deafened or hard-of-hearing (D/deaf) community. According to Civil Aviation Authority statistics, the number of passengers requiring assistance…

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How to build the perfect sales team

How to build the perfect sales team

The quality of your sales team will always be important, but how can salespeople perform when they don’t have the right tools to succeed? Whether building a high-performing sales team or expanding an existing one, ensuring you have the right technology and talent in place is crucial. But…

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TFWA Singapore 2019: Travel Retail has to become more relevant

TFWA Singapore 2019: Travel Retail has to become more relevant

According to a report from Boston Consulting Group delivered at the Tax Free World Association (TFWA) Asia Pacific Conference in Singapore in May, the travel retail market has tripled in size since 2002. However, the rate at which passengers are spending has slowed the past…

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What Amazon needs to succeed in the real world is real people

What Amazon needs to succeed in the real world is real people

James Rix, CEO of 21st Century marketing agency group Crowdify, has helped some of the world’s biggest online on-demand services companies, and a growing number of e-commerce start-ups, find their audiences – and he has some advice for Jeff Bezos as Amazon expands its physical…

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