Travel retail staffing and experiential specialist Blackjack Promotions is investing in a new ‘Centre of Excellence’ that will serve as a training and meeting hub for staff, clients and brands. It is part of a 15,000sq ft development near London Heathrow Airport. The training and…
OmniServ has partnered with London Stansted airport to trial the Wheellator, a mobility solution for passengers with low to medium level mobility issues. The product is a cross between a wheeled walking frame and a light-weight wheelchair and allows passengers to regain some independence. It was…
Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week. Insight: Knowing your customer and how to deliver to them At OmniServ, we deliver a wide range of services to a diverse group of…
A recent survey revealed that the ecommerce giant is struggling to generate loyalty among the newest generation of shoppers, Generation Z (Gen Z). Conor McGrath, head of UK Clients at parcelLab, looks at Gen Z Amazon frustrations and how other retailers can gain from it….
OmniServ, a provider of assistance for disabled air passengers in the UK, has signed on as a Founding Strategic Partner of PurpleSpace, a professional development hub for disabled employee network and resource group leaders, disability champions and allies. Established in 2015, PurpleSpace grew out of…
In 2018, Ryanair identified an opportunity to improve its ground handling operations at its biggest airport, Stansted. The low cost carrier subsequently put the contract out to tender. After an extensive review, Ryanair selected OmniServ, the European arm of global airport and airline services supplier,…
Seasoned Learning & Development Manager joins UK’s leading airline and airport assistance services provider to enhance training programs. OmniServ has appointed David Wheeler as Head of Learning & Development, as part of the company’s continued focus on staff training and learning & development. With 20…
One of the highest profile events in the travel retail calendar, The Frontier Awards, will this year be sponsored by staffing, travel retail and experiential specialists, Blackjack Promotions. Run by the sector’s leading news magazine DFNI, The Frontier Awards celebrate the best of innovation and creativity…
As the head of innovation & regulatory compliance at OmniServ, the UK’s biggest provider of assistance to disabled passengers, Samantha Saunders is well positioned to comment on why we all benefit from the adaptation of our surroundings and working practices to help people with autism. …
There’s no doubt that technology plays a massive role in hitting delivery numbers and all those other cold spreadsheet targets. However, in the rush to achieve speed, reach and impressions, people are starting to muddle the impersonal algorithms and mathematics of automation with meaningful creative….