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KLPR @ WORK news, thought and inspiration - page 6

Online purchase experience is worse at Christmas, say British shoppers

Online purchase experience is worse at Christmas, say British shoppers

A new online survey by YouGov of 2,024 British shoppers gives online retailers plenty to think about just as their busiest period of the year approaches. Commissioned by post-purchase communication experts parcelLab, the study reveals that although 49% of people now do at least half their…

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Marie Claire continues retail expansion with launch of Marie Claire Edit shopping platform

Marie Claire continues retail expansion with launch of Marie Claire Edit shopping platform

Marie Claire Edit is a unique, first-in-class shopping platform for brands and retailers with Farfetch, NET-A-PORTER, Selfridges, MATCHESFASHION.COM, ASOS and Topshop all on board. Marie Claire UK, the premium fashion and beauty magazine brand published by TI Media, has launched a unique, first-in-class online fashion aggregator platform: Marie Claire Edit. Designed and built in house within TI…

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3 ways online retailers can encourage reviews

3 ways online retailers can encourage reviews

There’s nothing better than customer feedback to help online retailers improve service, build trust and increase sales. parcelLab’s Julia Henry offers key advice on inspiring feedback on products and services. You may think that as an online retailer the one thing you have no control…

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Don’t risk your bottom line and your reputation over bribery and incentives

Don’t risk your bottom line and your reputation over bribery and incentives

Bribery, corruption and tax avoidance: Michael Meany, Compliance & Finance Manager at ePayMe, outlines how contractors, recruitment agencies and services providers could be breaking the law. Al Capone, the notorious Chicago gangster of the Roaring Twenties, died in Alcatraz in 1947, after 15 years in…

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The path to post-purchase [infographic]

The path to post-purchase [infographic]

Online retail in the UK is growing steadily. Therefore, the post-purchase experience is getting more important for customers.  Buying online continues to grow in popularity in the UK, taking up an increasing proportion of overall retail sales, with the total value of weekly purchases hitting…

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How to avoid a logistical nightmare on Black Friday and beyond…

How to avoid a logistical nightmare on Black Friday and beyond…

Research suggests logistics companies are struggling to keep pace with rising online sales. Making it easier to recruit temporary staff in the lead up to Black Friday would help to get them back on track, says TempRocket’s Andrew Johnston. As if the festive season wasn’t…

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Could temps save UK business from a damaging staff shortage?

Could temps save UK business from a damaging staff shortage?

The digital disruption currently transforming the temporary recruitment sector couldn’t have come at a better time for UK business, which is staring at a potentially damaging staff shortage at a time when economic confidence is at its lowest since March. The Recruitment & Employment Confederation’s…

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Time for retailers to look at delivery differently

Time for retailers to look at delivery differently

Customer experience doesn’t end once an online shopper hits ‘purchase’. So why do so many companies hand post-purchase delivery communication over to their logistics partner, asks Julia Henry, Post-Purchase Manager at parcelLab? Although long regarded as the ‘boring’ part of the sales process, the delivery…

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How Ethos Farm is transforming customer experience training through innovative tech solutions

How Ethos Farm is transforming customer experience training through innovative tech solutions

The 21st Century is the Experience Century – the competition from the continued seismic shift toward online experiences vs face-to-face means that operators in every industry need to ensure their customer facing colleagues are more equipped than ever to provide the best possible customer experience. We too…

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Collaboration is key for successful PRM services at airports

Collaboration is key for successful PRM services at airports

OmniServ’s Samantha Berry calls for greater collaboration between airports, services providers, disabled representatives and organisations, regulators and airlines to deliver high quality experiences for disabled air travellers. Airports and aircraft can be hugely disabling environments, not just in terms of the sheer size and scale of buildings,…

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