OmniServ has secured a new multi-year contract for the provision of services for passengers with reduced mobility (PRM) at Liverpool John Lennon Airport (LJLA), following a re-tender bid.

The contract will see OmniServ build on the existing partnership and continue to work closely with LJLA in delivering continuous service improvement to passengers who require some assistance in getting around the airport.

In 2018, OmniServ assisted 52,604 passengers requiring support across 22,065 flights arriving and departing from LJLA.

OmniServ was first appointed to the PRM contract at LJLA in 2016. During the first years of the partnership, a significant achievement saw LJLA’s rating from the Civil Aviation Authority (CAA) improve from ‘good’ to ‘very good’ in 2018.

As part of the contract extension, OmniServ will introduce new equipment and technology to enhance the overall passenger experience.

Originally posted Facilitate Magazine | 8 July 2019