There’s no doubting the enduring appeal of the Middle East in terms of its retail potential. You only have to look at The Dubai Mall – 5.9 million square feet of shopping paradise, home to more than 1,200 shops – to understand why millions of…
Tobias Buxhoidt, founder and CEO of post-purchase communication specialists parcelLab, explains why penalising shoppers who are suspected of returning too many purchases is a premature move for most UK online retailers. The recent decision by online fashion retailer ASOS to review its returns policy with…
Despite the looming spectre of Brexit, VC investment in innovative tech-enabled companies has continued to flow into the UK. Rajeev Saxena, Managing Director of Velocity Capital Advisors, explains why the country needs high-growth tech businesses now more than ever, and why Britain needs investors to…
With online ordering revolutionising the takeaway food industry, ‘virtual restaurants’ still need a physical presence to put a human face to their brand, argues James Rix, CEO of Crowdify Global Takeaway food is going online – in a big way. Deliveroo and new entrant Uber…
With the digital landscape constantly changing, the pressure brands are under to create exceptional customer experiences and achieve cut through is immense. It’s exciting times for anyone working in the digital industry, but with so much innovation in the marketplace, understanding what’s out there and…
Mark Brownridge, Non-Executive Director of Velocity Capital Advisors and Director General of the EIS Association, flashes the figures to prove that, deal or no deal, now’s the time to invest in hugely exciting high-growth UK tech startups. After two years of negotiations, we don’t seem…
The impatience of mobile shoppers and no improvement in the shopping experience for two years means growing mobile commerce presents a major challenge to online fashion retailers. But the answer could lie in social channels like Instagram, says parcelLab’s founder and CEO Tobias Buxhoidt. Online…
A nicely scented business, the ability to touch, feel and try different products, using engaging visuals and the right in-store music are just some of the multisensory steps that retail stores are employing to differentiate and enhance the experience over e-commerce. And a new report*…
If your payroll provider is offering a deal that sounds too good to be true, then alarm bells should be ringing in your head. And, as the old Christmas cracker joke says, what steps should be taken when we hear alarm bells? Long ones. In…
In response to demands to include more detail on Duty Free product packing, Nikki Fisher, head of staffing at Blackjack Promotions outlines a complementary way to convey complex information to customers in an accessible and easy-to-use way: face to face. Packaging is an integral part…