There’s no doubt that technology plays a massive role in hitting delivery numbers and all those other cold spreadsheet targets. However, in the rush to achieve speed, reach and impressions, people are starting to muddle the impersonal algorithms and mathematics of automation with meaningful creative….
Having employees shadow colleagues from other teams can help them understand the value of other parts of the business, says Samantha Saunders Airports are like small towns, but small towns with one main purpose: to welcome passengers and their baggage and get them attended to…
The travel retail sector is at an all-time high as it attracts and engages passengers with a unique and convenient shopping experience – no matter what currency customers use, or what language they speak. Do these advantages help it beat the UK’s challenging high street…
OmniServ has secured a new multi-year contract for the provision of services for passengers with reduced mobility (PRM) at Liverpool John Lennon Airport (LJLA), following a re-tender bid. The contract will see OmniServ build on the existing partnership and continue to work closely with LJLA…
Airports technology specialist OmniServe has partnered with SigncodeUK to develop assistance for deaf and hard-of-hearing passengers. SigncodeUK is an online provider of video translation services for the deaf, deafened or hard-of-hearing (D/deaf) community. According to Civil Aviation Authority statistics, the number of passengers requiring assistance…
The quality of your sales team will always be important, but how can salespeople perform when they don’t have the right tools to succeed? Whether building a high-performing sales team or expanding an existing one, ensuring you have the right technology and talent in place is crucial. But…
According to a report from Boston Consulting Group delivered at the Tax Free World Association (TFWA) Asia Pacific Conference in Singapore in May, the travel retail market has tripled in size since 2002. However, the rate at which passengers are spending has slowed the past…
James Rix, CEO of 21st Century marketing agency group Crowdify, has helped some of the world’s biggest online on-demand services companies, and a growing number of e-commerce start-ups, find their audiences – and he has some advice for Jeff Bezos as Amazon expands its physical…
Awareness of the Volkswagen e-Golf has leapt by 17% overtaking that of its competitors, such as Tesla and the Nissan Leaf, following a recent advertising campaign by TI Media. Meanwhile, purchase consideration grew by 22%, while those unlikely to buy the e-Golf fell by 7%. The aim of…
If you’re expecting a ‘Blue Peter’ style tutorial on how to turn a squeezy liquid bottle, some sticky back plastic and some felt into your very own cuddly unicorn, then I’d better explain (sorry if you know this already!) that a unicorn, in business terms, is a…