A recent survey revealed that the ecommerce giant is struggling to generate loyalty among the newest generation of shoppers, Generation Z (Gen Z). Conor McGrath, head of UK Clients at parcelLab, looks at Gen Z Amazon frustrations and how other retailers can gain from it….
There’s no doubt that technology plays a massive role in hitting delivery numbers and all those other cold spreadsheet targets. However, in the rush to achieve speed, reach and impressions, people are starting to muddle the impersonal algorithms and mathematics of automation with meaningful creative….
Having employees shadow colleagues from other teams can help them understand the value of other parts of the business, says Samantha Saunders Airports are like small towns, but small towns with one main purpose: to welcome passengers and their baggage and get them attended to…
The travel retail sector is at an all-time high as it attracts and engages passengers with a unique and convenient shopping experience – no matter what currency customers use, or what language they speak. Do these advantages help it beat the UK’s challenging high street…
The quality of your sales team will always be important, but how can salespeople perform when they don’t have the right tools to succeed? Whether building a high-performing sales team or expanding an existing one, ensuring you have the right technology and talent in place is crucial. But…
According to a report from Boston Consulting Group delivered at the Tax Free World Association (TFWA) Asia Pacific Conference in Singapore in May, the travel retail market has tripled in size since 2002. However, the rate at which passengers are spending has slowed the past…
James Rix, CEO of 21st Century marketing agency group Crowdify, has helped some of the world’s biggest online on-demand services companies, and a growing number of e-commerce start-ups, find their audiences – and he has some advice for Jeff Bezos as Amazon expands its physical…
If you’re expecting a ‘Blue Peter’ style tutorial on how to turn a squeezy liquid bottle, some sticky back plastic and some felt into your very own cuddly unicorn, then I’d better explain (sorry if you know this already!) that a unicorn, in business terms, is a…
How many times have you walked to work and had to pull out your phone to check train times, or been mid-conversation with a friend and gone to look up restaurant options for a brunch you’re planning? Or have you been in a business meeting…
Airlines and airports should be welcoming disabled people – both as travellers and as staff, says Samantha Saunders, Head of Innovation & Regulatory Compliance at leading airport services provider OmniServ At OmniServ, we’ve started on a journey to become ‘Disability Confident’. If you don’t know…