It’s the most wonderful time of the year and certainly one of the most competitive in retail. But as we enter the last period of a tumultuous year steeped in uncertainty from one day to the next, retailers are about to hit a ‘peak’ period…
When I read that notonthehighstreet.com searches for Halloween are up 889% and already features in its top five search terms, I had to stop and think for a second: it’s still only just September, right? And we’re talking about 2020 – the year when Covid-19…
Five years ago, three Munich-based entrepreneurs had the vision to fill a significant gap in customer experience. Their aim was to transform the post-sales phase, arming brands with the tools to create an unforgettable operations experience (OX). Today, the start-up has exceeded expectations through a…
Surely you’ve heard about WISMO? This acronym maybe hasn’t quite made its way into every retailer’s vocabulary yet but it is something that all online shops have to deal with on a daily basis, and it’s becoming more and more popular in the world of…
If COVID-19 taught us anything about shopping habits in the UK, it’s that consumers didn’t let the closure of high street stores stop them from spending money. The e-commerce boom that we saw during the three month lockdown put extra pressure on online shops to…
“So, what do you do for a living?” “I work at the airports.” “Oh, well it must be a very quiet time for you at the moment…” This is a scenario I’m sure many industry peers and colleagues, like me working in the aviation sector,…
As much as I would love to be able to gaze into my magic crystal ball and predict that in a month’s time everything in the world will be back to “normal”, we all know that can never happen. In fact, if crystal balls were…
There’s no denying that digital emerged as the “lockdown hero”. How would we have gotten through three months of being confined to our homes without our weekly Zoom business meeting to stay connected with colleagues, the daily dose of celebrity couples performing skits on TikTok…
Returnable and re-useable transit packaging and equipment is a key business and environmental asset; unfortunately, a huge amount is lost or stolen each year. Warren Harris, Insight and BD Manager at Bakers Basco tells us how they’re using to tech to cut down on attrition and catch…
This week, Blackjack (a division of ABM) hosted 18 liquor brands in their recently opened Centre of Excellence in Drayton. The brands joined forces to share their travel retail knowledge and messaging with the Blackjack Promotions brand ambassadors. During the day, Blackjack staff had the…